Terms of service

Last Updated: 31st March, 2025

Thank you for choosing Merve Perfumes. These Terms of Service (“Terms”) govern your use of our website, merveperfumes.com (“Site”), and the services offered through it (collectively, the “Service”). The Site is owned and operated by Sawai Fragrances Private Limited, having its registered office at 501, 5th Floor, Skyline Icon, Andheri Kurla Road, Near Mittal Industrial Estate, Marol, Mumbai, Maharashtra 400059, India.

By accessing or using our Site, including placing an order, you agree to be bound by these Terms, along with any additional policies referenced herein. If you do not agree to these Terms, please refrain from using our Site or any of our Services.

 

OVERVIEW

Merve Perfumes is a premium brand operated by Sawai Fragrances. Throughout these Terms, “we”, “us” or “our” refer to Merve Perfumes. Our Site is designed to provide you with an exceptional shopping experience, and these Terms ensure that our mutual expectations are clear and mutually respected. Please review these Terms carefully before using our Site.

New features or tools that become part of our Site will also be subject to these Terms. We reserve the right to update, change, or replace any portion of these Terms at our discretion. It is your responsibility to check this page periodically for updates. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to deliver our products and services to you.

 

SECTION 1 – ONLINE STORE TERMS

By using our Site, you represent that you are of legal age to form a binding contract under applicable Indian law. If you are using the Site on behalf of a minor, you affirm that you have obtained the necessary consent from a parent or legal guardian.

You agree not to use our products or the Service for any unlawful purpose. Any attempt to use the Site for activities that violate Indian laws or infringe upon third-party rights may result in immediate termination of your access.

 

SECTION 2 – GENERAL CONDITIONS

  • Service Availability: We reserve the right to refuse Service to anyone at any time, in our sole discretion.
  • Data Transmission: Please note that, aside from sensitive payment information (which is always encrypted), your data may be transmitted unencrypted over various networks. While we take every reasonable precaution to secure your information, complete security cannot be guaranteed.
  • Intellectual Property: You agree not to reproduce, duplicate, or exploit any portion of the Service or its content without our explicit written permission.
  • Section Headings: The section headings in these Terms are provided solely for convenience and do not affect their interpretation.

 

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

While we strive for accuracy and completeness in all the information provided on our Site, we do not warrant that the content is error-free or current. The information is for general reference only and should not be solely relied upon for making decisions. It is your responsibility to verify any details before making a purchase.

 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue the Service (or any portion thereof) at any time without liability to you. Any modifications to product descriptions, pricing, or Service features are at our sole discretion.

 

SECTION 5 – PRODUCTS AND SERVICES

Certain products and Services are available exclusively online through our Site and may be offered in limited quantities. All products are subject to our Refund & Replacement Policy, which is incorporated herein by reference. We make every effort to accurately display product images and descriptions; however, actual colors or features may vary slightly from what appears on your screen due to technical variations.

We reserve the right to limit the sale of our products or Services to any individual, region, or jurisdiction, and to discontinue any product at any time. All offers are void where prohibited by law.

 

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to cancel or refuse any order at our discretion. In some cases, we may limit or cancel orders placed by the same customer, credit card, or shipping address. If an order is modified or cancelled, we will attempt to notify you using the contact details provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information and to update such details as necessary to ensure the proper processing of your order.

For further details, please refer to our Refund & Replacement Policy.

 

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our Site may offer access to third-party tools and services over which we have no control. These tools are provided “as is” and “as available,” and we are not liable for any issues arising from their use. You are responsible for reviewing and accepting the terms of any third-party provider.

 

SECTION 8 – THIRD-PARTY LINKS

Our Service may contain links to third-party websites that are not operated by us. We are not responsible for the content, policies, or practices of any third-party sites. You acknowledge that these links are provided for your convenience only and that your use of any third-party website is subject to that website’s own terms and conditions.

 

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you provide us with feedback, suggestions, or other materials (collectively “Submissions”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, and distribute these materials in any medium. You also warrant that your Submission does not infringe on the rights of any third party.

We reserve the right to monitor, edit, or remove any Submission at our discretion without notice.

 

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information on our Site is governed by our Privacy Policy, which can be viewed here. By providing personal information, you consent to our collection, use, and disclosure of your data in accordance with that Privacy Policy.

 

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

While we strive to maintain accurate and up-to-date information on our Site, there may be instances of typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors or update information at any time without prior notice, and we are not obligated to update any information that has already been provided to you.

 

SECTION 12 – PROHIBITED USES

You agree not to use our Site or Service for any unlawful purpose or in a manner that could harm our business or the interests of others. Prohibited activities include, but are not limited to:

  • Engaging in any activity that violates applicable Indian or international laws.
  • Transmitting harmful software or malware.
  • Infringing on intellectual property or other proprietary rights.
  • Harassing, abusing, or harming other users.
  • Submitting false or misleading information.
  • Attempting to disrupt the functionality or security of our Site.

We reserve the right to terminate your access to our Service if any such activities are detected.

 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our Service is provided on an “as is” and “as available” basis without any warranties, express or implied. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Merve Perfumes, its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Service or any products purchased through the Service, even if advised of the possibility of such damages.

Certain jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, and in such cases, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Merve Perfumes, including our parent and affiliated companies, from any claims, losses, liabilities, or expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your breach of these Terms, or any violation of applicable law or the rights of a third party.

 

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be severed and the remaining Terms shall continue in full force and effect.

 

SECTION 16 – TERMINATION

These Terms are effective until terminated by either you or us. You may terminate these Terms by ceasing all use of the Service. We reserve the right to terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms or if we deem your use of the Service harmful to our business or to other users.

All obligations and liabilities incurred prior to termination shall survive termination.

 

SECTION 17 – FORCE MAJEURE

Neither Merve Perfumes nor you shall be liable for any failure or delay in performing obligations under these Terms if such delay is caused by circumstances beyond the reasonable control of the affected party, including but not limited to natural disasters, acts of government, war, or other unforeseen events.

 

SECTION 18 – ASSIGNMENT AND TRANSFER

We reserve the right to assign or transfer our rights and obligations under these Terms, in whole or in part, without notice to you. You may not assign or transfer any of your rights or obligations without our prior written consent.

 

SECTION 19 – USER ACCOUNT RESPONSIBILITIES

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use or breach of your account. Failure to do so may result in liability for any damages incurred.

 

SECTION 20 – CONSENT TO ELECTRONIC COMMUNICATIONS

By using our Site, you consent to receiving communications from us electronically. These communications may include important updates, service-related notifications, promotional materials, and legal notices. You agree that any such communications satisfy any legal requirement that such communications be in writing.

 

SECTION 21 – ENTIRE AGREEMENT

These Terms, together with any policies or operating rules posted on our Site, constitute the entire agreement between you and Merve Perfumes regarding your use of the Service. They supersede any prior agreements, communications, or understandings, whether written or oral. Any ambiguities in these Terms will not be construed against the drafting party.

 

SECTION 22 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India. In the event of any dispute, we encourage you to contact us first so that we may work toward an amicable resolution.

 

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. The most current version of the Terms will be posted on our Site, and your continued use of the Service after any changes have been posted constitutes your acceptance of the updated Terms. Please check this page periodically for any changes.

 

SECTION 24 – CONTACT INFORMATION

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: hello@merveperfumes.com
 Address: Sawai Fragrances, Skyline Icon, Andheri - Kurla Rd, Chimatpada, Marol, Andheri East, Mumbai, Maharashtra 400059, India

 

Thank you for choosing Merve Perfumes. We are dedicated to offering you an exceptional and secure online experience that reflects the sophistication and quality of our brand.