Refund policy

Last Updated: 31st March, 2025

At Merve Perfumes, we take pride in the exceptional quality of our products and the experience we provide. We understand that on rare occasions an issue may arise, and we are committed to addressing such instances with the utmost care and efficiency. Please review our policy below, which outlines the terms applicable to all orders placed through merveperfumes.com.

 

1. Our Policy at a Glance

Once an order is confirmed, we do not typically accept returns or exchanges. However, in the unlikely event that you receive a damaged, defective, or incorrect item, we are pleased to offer a replacement or, where appropriate, a gift card of equivalent value.

Please note: Sale items and gift cards are not eligible for return, exchange, or refund.

 

2. Inspecting Your Order

We kindly request that you inspect your order upon delivery. If you find any issues—such as damage, defects, or an incorrect item—please notify us as soon as possible. This prompt communication enables us to assess the situation and ensure a swift resolution.

 

3. How to Request a Replacement or Gift Card

Step 1 – Contact Us:
Please email us at hello@merveperfumes.com with your order details and clear photographic or video evidence of the issue. This helps us verify the claim and maintain the integrity of our products.

Step 2 – Evaluation:
Our quality team will carefully review your submission. To ensure a fair process and protect against any inadvertent or false claims, we reserve the right to request additional information if necessary.

Step 3 – Resolution:
Upon confirmation of the issue, we will either dispatch a replacement or issue a gift card for the same amount within 72 hours of approval. If you have not received a response within 15 business days after your claim has been approved, please do not hesitate to reach out to us for an update.

 

4. Safeguarding Our Valued Customers and Our Brand

To preserve the exceptional quality of our offerings and to prevent misuse of our policy, please note:

• All claims must be supported by clear evidence.
• We will conduct a thorough evaluation of each claim. In cases where a claim appears inconsistent or intentionally misleading, we reserve the right to decline the request.
• Our decision, after due investigation, shall be final. We appreciate your understanding as these measures ensure the continued excellence and reliability of our products.
  
  

5. Need Assistance?

Our customer care team is here to assist you with any queries regarding this policy or your order. Please feel free to contact us at hello@merveperfumes.com.

 

Thank you for choosing Merve Perfumes. We remain committed to providing you with products and service that reflect our dedication to quality and sophistication.